CASE STUDY
Helping a successful business to reach the next level through operational excellence
This family-owned pharmaceuticals company with successful international operations had grown rapidly. The company wanted to drive efficiency and leverage cutting-edge technology to stay ahead of the curve and continue its growth trajectory.
To achieve this, the business needed to reimagine operations as an end-to-end function. This called for a thorough review encompassing supply chain strategy; demand & supply chain planning; sourcing & procurement; manufacturing; logistics & distribution.
Inside perspective
BRIS Consulting got to know the operations function inside-out and built a rapport with employees across
hierarchies in all locations.
From observations and interviews, we identified the need to conduct a structured assessment to understand the culture of the business, particularly from an operations perspective. We used validated methodologies to
benchmark the internal culture and identify areas for development.
Achieving best-in-class
The family-run ethos presented strongly in our findings. Across the sites, employees demonstrated a high-level of engagement, strong work ethic and a dedication to continuous improvement.
However, to truly support the company’s vision for continued growth we needed to instil rigour and measurement.
Operations needed to shift from process-led to output-driven.
Continuing to drive operational excellence
BRIS Consulting guided senior leadership to transition to best-in-class operations.
We conducted one-to-one coaching to drive organisational change and set out actionable steps to propel the business which included:
- Adoption of a balance scorecard which maps where the business is now to its optimal future state
- Defining and communicating strategic priorities and objectives
- Organisational redesign, integrating end-to-end operations
- Identifying opportunities to utilise technology and preparing a digitalisation road map to elevate operations to the next level
We continue to provide consulting services for the business in support of the company’s vision.
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